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Customer relationship should be all about converting walk-in customers to customers for life. It's about how every customer can become a friend and every friend a partner in your business. 'If the customer gains then you gain' but stretching it a bit further 'if the employee gains, the customer gains and if the customer gains then you gain'. It is all about relationships.
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One does not buy products or services. They buy what the products or services will do for them. Hence they need to know what the product means to them. You could be the best in your profession but it does not help until the customer understands you and passes the verdict through his purchase.
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With every 'Yes' you are trying to retain a customer. Work on meeting the 'Yes' and you are satisfying him and in the process actually retaining the customer. Keep doing it and you are creating customers for life.
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Keeping in touch with your customer helps him feeling good, informed and updated on our products and services and in return helps us with market information to gear up accordingly and get ahead of others. This is not always possible when the customer visits you on work. It is only possible when we reach out and keep in touch with him.
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Each and every business identifies its customers. But do they recognise customer"s in the manner the customer expects recognition. Calling him 'Sir' or 'Madam' definitely satisfies customers but addressing him by name would delight him. It helps bridge gaps. It helps improve business relations. It helps in success and growth.
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All suggestions and complains from customers and staff put together and analyzed, gives you a clear direction to take. For, if 10 customers have voiced a similar opinion, then that is what they all want. So be alert and listen to your customer; be shrewd to hear out your frontline force; work on it and deliver. It is sure to result in better customer care and satisfaction and of course business development.
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