We have almost exhausted the direct methods to compete such as price reductions, promotions, raffles etc. Even innovative and creative ventures have had competition close to their heels. Given the situation, what something special can we offer the customer that would put us ahead of the rest? Something that he would remember us with and call us again should he need our service? It is going the extra mile.

While right or positive attitude must be the order of the day for any healthy organization, it is important that frontline and customer handling staff bring it with them to work. It is a prerequisite.

To ensure a happy customer you have to be happy yourself. It is important to work on your attitudes first. Feel good about yourself. Give a ‘pat’ on your back for a job you consider well done. Your boss may or may not have appreciated your efforts. Overcoming adversities and going beyond makes one successful. This is what differentiates you from the rest. A good attitude and an ability to boost your own esteem keep’s you ahead of the rest. This is what moulds managers from service agents.

HOW GOOD IS MY SERVICE?

So long as you are handling customers, for him you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back. In fact, it is you who wields the power to make or break your company.

Also, it is not how you think you are doing, that matters. All that matters is how customers think you are doing.

I RESOLVE