On time performance portrays value for time and respect for the customer. It shows that the customer is important to us and always on our mind. It tells that he is not taken for granted. This makes a customer feel good. It builds customer loyalty as he in turn sticks with you at all times having faith that you would do all possible to keep to your commitments. On time performance enable you to meet him eye to eye. This paves the way for trust and a healthy relationship.

During the entire time I spent watching him serve the ladies he had a smile and a manner of conversing that seemed easy. The time he must have spent with each person must have been around 45 seconds. It seemed that, while he was doing a mechanical job of preparing tea he seemed focused on the person in front of him.